Terms

What MoveGuard is

MoveGuard is a documentation and organization tool. It helps you capture and organize evidence of a rental’s condition. It is not a law firm, does not provide legal advice, does not recover or guarantee deposits, and does not send anything to your landlord for you.

Your content

You are responsible for the accuracy of what you upload and write, and for having the right to photograph the spaces you document. You confirm accuracy before a packet is generated. Locked walkthroughs cannot be edited.

AI suggestions

Optional AI suggestions can be wrong. They describe only what appears in your photos and notes, never decide responsibility or costs, and are included in your packet only when you accept them. You remain responsible for reviewing everything before you confirm.

Prices and payment

Payments are processed by Stripe; MoveGuard never sees or stores your card number. Prices are shown in US dollars before you pay.

• Packets ($29–$69) are one-time purchases. There is no subscription unless you choose one.
• Lease Protection ($6.99 per month or $59 per year) renews automatically at the end of each billing period until you cancel.
• MoveGuard Pro for businesses ($4 per active unit or listing per month, billed for at least 12) renews monthly, and the amount adjusts when you add or archive units.

Cancelling a plan

Cancel anytime from your account (Account → Manage billing, or workspace settings for Pro). Your plan stays active until the end of the period you already paid for, and you won’t be charged again. Packets you created remain available for their normal download and retention period.

Refunds

• Packet promise: if a packet won’t open, can’t be generated, or a file fails our public verification check, tell us within 30 days and we’ll fix it or refund that purchase in full.
• If you’re charged for a plan renewal you didn’t mean to keep, contact us within 7 days of the charge and haven’t created a packet since, and we’ll refund that renewal.
• Refunds go back to the original payment method, usually within 5–10 business days.

Contact

MoveGuard support: moveguard.help@gmail.com, or the support form on your Account page. We aim to reply within one business day.